Where are your flowers from?
Our flowers are cut fresh from nurseries in Colombia, Netherlands, Kenya, Asia and Ecuador. They are delivered straight to our studio to be conditioned and refrigerated. We work with trusted suppliers so only the best bounties reach you!

Is what I see in the picture what I get?
While we do our best to recreate the arrangements you see, working with seasonal flowers means that there could be differences in availability, colour, size or shape of each stalk. Sometimes, substitutions could be necessary. 

For products in gift sets that are unavailable or out of stock, we will replace them with something of equal or higher value. In both cases, you’ll definitely get a heads-up from us.

Can I customize the flowers that go into each arrangement?
Of course! You already know the drill — give us a call or drop us an email at enquiries@theflorte.com for your special orders.

I need a bouquet for my wedding. Do you do bridal arrangements?
Yes, we provide wedding packages such as bridal bouquet, center pieces, church weddings and wedding dinners! 

How should I care for the flowers?
Fret not! You’ll receive a care card from us upon request. Here’s a quick overview first:  

  • Bouquets: Trim the stems and transfer the flowers into a vase to keep the blooms fresh for longer.
  • Bloom Boxes: Keep them away from direct sunlight and sprinkle cold water to keep the flowers fresh!

How long will the flowers last?
Fresh cut flowers typically last 3 to 5 days but please note that post-purchase floral care affects the freshness of your flowers!

How do I order?
Select your desired bloom and fill up the relevant fields before carting out. You can select your delivery date, enter a personalised message or any other customization details.

Follow the on-screen instructions for payment. Feel free to get in touch with us if you face any problems checking out!

Can I add a personalised message?
Absolutely! The character limit is 250 and your message will be printed on The Florté's greeting card before being attached to your order.

How long will my order take to be processed?
You will receive an automated email from us once your order has been processed. Please allow us at least 24 hours to get back to you with a confirmation or to answer any of your queries.

How many days in advance should I place my order?
Some products are available for same-day delivery. As a guide, kindly place your order at least 2 to 3 working days in advance from your desired delivery date for all other products. If you'd like to customise your order, please do so 3-5 working days in advance.

For urgent same-day deliveries placed after 10:00am, a surcharge of $15.00 (orders below $150.00) or 10% (orders above $150.00) will be imposed. Please call us at +65 9828 3370 to check our availability. 

Is there an option for urgent delivery within the next day?
Please ensure to place your order with a lead time of 2-3 days as many items need at least 24 hours for preparation.

Additional charges apply for urgent next-day deliveries that are required before 1 pm, as per the following: $15 on orders under $150, or 10% on orders above $150. This is due to potential limitations in floral supply.

The Florté reserves the right to refuse next-day delivery for urgent requests if no prior agreement has been established. In such cases, orders will not be refunded and the delivery will proceed on the originally selected date.

You're advised to call us on +65 9828 3370 in order to confirm our availability.

You also have the option to choose from a variety of arrangements available for same-day delivery at this link: https://theflorte.com/collections/same-day-delivery-florals

What if I need to change my order?
Please call us at +65 9828 3370 or email us at enquiries@theflorte.com immediately with your order number so that we can make the amendments.

What if a particular flower within a bouquet/bloom box is not available?
We will inform you beforehand and advise you on the most appropriate substitution. For products in gift sets that are unavailable or out of stock, we will replace them with something of equal or higher value.

What if I need to change the delivery date and time of my order?
Please call us at +65 9828 3370 or email us at enquiries@theflorte.com 1 to 2 days in advance as we typically source and purchase premium flowers 1 to 2 days before. This is to ensure that they are at their best condition before curating and dispatching them for your orders. 

What if I need to cancel my order? Will there be a refund?
We do not accept any cancellations or requests for refunds after the payment has been verified. However, if you would like to postpone the delivery of your order, please contact us 24 hours in advance before the date of delivery. 

Is it possible to apply a discount code post-purchase?
Unfortunately, we cannot apply special offers, discounts, or promotional codes to transactions once they have been completed. However, please rest assured that your discount code will remain valid for future purchases.

If you experience any difficulties, do not hesitate to contact our team at +65 9828 3370.

What is your return policy?
 
We do not accept returns and/or exchanges unless we have sent the wrong order to you. For any discrepancies, please contact us immediately and we will find a way to help. The Florté reserves the right to cancel, refund or exchange any order at its sole discretion if you are uncontactable.

What if I (or my recipient) is not at the delivery address or is uncontactable at the time of delivery? 
It is your responsibility to ensure someone is available at the specified location to receive the delivery. For flowers sent to business addresses, hotels, or hospitals, deliveries may be made to the main reception. The signature of any authorized person accepting the delivery on behalf of the organization will be considered proof of delivery to your recipient. For home deliveries, our drivers will wait for up to 5 minutes if no one is available to accept the delivery. If the recipient remains uncontactable after this time, the delivery will be left outside the front door, and we will not be liable for the flowers from that point onward. Please note that most condominiums and private apartments do not permit delivery drivers to leave packages at the management office.

If the driver is unable to contact the recipient and cannot leave the arrangement, the order will be returned to our studio. We will then contact you to reschedule the delivery. Please note that redelivery must occur the next day to ensure the flowers remain in good condition. Any later will be considered a forfeited order. A redelivery fee of $25 must be paid before dispatch.

What if my recipient is at a different location?
You are responsible for providing an accurate delivery address. Our driver will only contact the recipient upon arrival to receive the flowers. If the recipient has moved and requests a redelivery, there is a $20 same-day redelivery fee to compensate our driver.