Terms & Conditions


Please read these Terms and Conditions carefully before using our website so that you are aware of your legal rights and obligations with respect to The Florte Pte. Ltd. (“we”, “our” or “us”).

By accessing our website and using the services, you hereby agree:

        • that you have read and agree to be legally bound by these Terms and Conditions; and
        • that you are the user of the website and/or services and are 18 years or above.  

    If you do not accept these Terms and Conditions, please leave the website and/or discontinue use of the services immediately.

    The Florte Pte. Ltd. may at any time vary or amend these Terms and Conditions by posting the amended Terms and Conditions on our website.  Any use of the website after the amendment of these Terms and Conditions shall constitute deemed acceptance of the amended Terms and Conditions by you.

    1. Product Availability & Substitution
    Each of our arrangements are designed and delivered by our professional delivery officers. While we guarantee the delivery of a fresh, beautiful bouquet every time, substitutions may be necessary on occasion due to the seasonal nature of flowers, and flower condition. In the unlikely event of a substitution, the utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item.

    2. Prices & Promotions

    2.1 Prices
    We endeavour to provide you with accurate and up-to-date pricing, product and promotional information.  However, errors may sometimes occur and we do not guarantee that the pricing, images or other product or promotional information provided will be error-free, updated or complete.

    You agree that we shall not be liable for any errors in the pricing and product or promotional information listed on our website or through our services.  The price to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the website or through our services.

    2.2 Promotional Codes
    From time to time, we may offer promotional codes or products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.

    A special offer or promotional code cannot be used in conjunction with any other special offer or promotional code. In the event that a customer has made a purchase and the price of a product falls or is discounted due to a special offer or promotional code, the price of the product at the time of purchase shall prevail.

    We are unable to offer special offer discounts or apply promotional codes for purchases that have already been made. As our special offers are often made available due to the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. We also reserve the right to offer personalized special offers and promotions which will only be redeemable by the individual customer in receipt of the special offer.

    3. Payment

    3.1 Currency
    All prices shown on our site are in Singapore dollars.

    3.2 Payment Methods
    We accept the following credit cards: VISA, MasterCard and American Express. PayPal users can also pay with their PayPal account.

    4. Delivery

    4.1 Delivery Details
    We will endeavour to deliver your order to the recipient’s address you have provided. However, there are times when this is not possible due to problems with the address information provided or due to problems our drivers encounter when attempting to deliver the order. It is therefore crucial that you ensure that the recipient’s address you provide is accurate, and that you give us additional instructions to assist our drivers to locate difficult to find addresses.

    4.2 Receipt or Cancellation of Deliveries
    You are responsible for ensuring that someone is at the specified location to receive the delivery. Flowers sent to business addresses, hotels or hospitals may be delivered to a main reception; the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your recipient. For deliveries to home addresses, if no one is there to accept delivery, the flowers will be delivered to the management office, unless otherwise specified; the signature of any person in the management office shall be accepted as proof of delivery to your recipient. If you have indicated that you do not wish us to leave the flowers at the management office, in the event that no one is home to accept delivery, we will leave the flowers outside the front door. We shall not be liable for the flowers from that point onwards.

    If an order is cancelled, or if no one is at the delivery location to receive the order during the chosen delivery slot, we reserves the right to reschedule or cancel the delivery and charge you a re-delivery or cancellation fee of S$10.00 at our discretion.

    You may cancel deliveries of your flowers by sending an email to enquiries@theflorte.com three (3) business days prior to the delivery date. After we have received your email requesting the delivery cancellation, we will send you a confirmation email. Your delivery cancellation shall not be effective unless you receive a confirmation email from us.

    We reserve all rights in relation to the cancellation of deliveries and any such cancellations shall be accepted only at our sole discretion.

    4.3 Delivery Areas
    We currently offer delivery to the areas specified in our delivery schedule. We reserve the right to change the delivery schedule without prior written notice.

    5. Force Majeure
    Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control; these circumstances shall include but are not limited to any adverse weather conditions – such as typhoons, rainstorm warnings, hillslides, earthquakes, snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.

    6. Privacy Policy

    6.1 What Do We Do With Your Information
    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.

    6.2 Consent
    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collection and use of your information for that specific reason only.

    If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at enquiries@theflorte.com

    6.3 Disclosure
    We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions. Notwithstanding, we may also post customer reviews or testimonials on our website.

    6.4 Third-party Services
    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

    For these providers, we recommend that you read their privacy policies so you may understand the manner in which your personal information will be handled by these providers. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s Terms and Conditions. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

    6.5 Changes to Privacy Policy
    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    7. Intellectual Property
    The copyright, patents, trademarks, registered designs and all intellectual property rights in the services, the website and all content shall vest in and remain with us and our licensors.

    The trademarks, logos and service marks ("Marks") displayed on this website are the property of The Florte Pte. Ltd. and other third parties, and all rights to the Marks are expressly reserved by us and relevant third parties.

    You are not permitted to use the name of The Florte Pte. Ltd. or any Marks, including in any advertising or publicity or as a hyperlink, without the prior written consent of The Florte Pte. Ltd. or such third party.

    The domain name on which the website is hosted on is the sole property of The Florte Pte. Ltd. and you may not use or otherwise adopt a similar name for your own use.

    8. Jurisdiction
    The website and services are meant for use by residents of Singapore only.  We make no representation that the services and contents of the website are appropriate or available for use in your location.  Those who choose to access this website from any location do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

    These Terms and Conditions and all matters relating to your access to, or use of, the website and the services shall be governed by and construed in accordance with the laws of Singapore including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (Cap. 88), without giving effect to any principles of conflicts of law.